WGU Organizational-Behaviors-and-Leadership : WGU Organizational Behaviors and Leadership (IBC1)

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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Devil's advocate
B) Compromising
C) Smoothing
D) Problem solving

2. In organizing a team to develop a new brand image for the company's full line of products, management wanted to assign team members who possessed characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Select one.

A) Adequate resources, group performance evaluation, and an absence of conflict
B) A climate of trust, specific team goals, and members who are conscientious
C) Adequate resources, absence of conflict, specific team goals
D) A climate of trust, members who score low on the personality characteristic of extroversion, and members who fill role demands

3. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Make the group larger
B) Decrease the difficulty of becoming a group member
C) Establish more rigid roles for group members
D) Physically isolate the group

4. What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?
Choose 1 answer

A) Diverse team
B) Cross-functional team
C) Divergent team
D) Virtual team

5. What are primary factors that differentiate virtual
teams from face-to-face teams?
Choose 1 answer

A) Improve employee satisfaction and create more frequent social context
B) Reduce paraverbal cues and create more frequent social context
C) Reduce telecommunications costs and increase paraverbal cues
D) Overcome time and space constraints and create limited social context

Solutions: