EXIN EX0-101 : ITIL Foundation V 3.0 & ITIL Foundation

  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 13, 2026

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EXIN EX0-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: The Service Lifecycle- Service Transition
  • 1. Release and deployment management
    • 2. Change management
      • 3. Service asset and configuration management
        • 4. Knowledge management
          - Continual Service Improvement
          • 1. Continual service improvement principles
            • 2. The seven-step improvement process
              • 3. Measurement and reporting
                - Service Design
                • 1. Supplier management
                  • 2. Information security management
                    • 3. Availability management
                      • 4. Capacity management
                        • 5. Service level management
                          • 6. IT service continuity management
                            - Service Operation
                            • 1. Problem management
                              • 2. Access management
                                • 3. Service desk function
                                  • 4. Request fulfillment
                                    • 5. Incident management
                                      - Service Strategy
                                      • 1. Financial management for IT services
                                        • 2. Service portfolio management
                                          • 3. Service value and business relationship
                                            Topic 2: Introduction to IT Service Management- The ITIL framework and service management approach
                                            - IT service management processes, functions, roles and responsibilities
                                            - The concept of good practice
                                            Topic 3: Key ITIL Concepts and Terminology- Service providers, customers and users
                                            - Governance and control concepts
                                            - Processes, functions and roles
                                            - Utility and warranty

                                            EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

                                            Question #1

                                            Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
                                            1.Providing an understanding of what strategy is
                                            2.Ensuring a working relationship between the customer and service provider
                                            3.Defining how value is created

                                            • A. 3 only
                                            • B. 1 only
                                            • C. All of the above
                                            • D. 2 only
                                            Answer: C
                                            Question #2

                                            Which one of the following is NOT an objective of problem management?

                                            • A. Minimizing the impact of incidents that cannot be prevented
                                            • B. Eliminating recurring incidents
                                            • C. Preventing problems and resulting incidents from happening
                                            • D. Restoring normal service operation as quickly as possible
                                            Answer: D
                                            Question #3

                                            Which one of the following activities does application management perform?

                                            • A. Defining where the vendor of an application should be located
                                            • B. Ensuring that the required functionality is available to achieve the required business outcome
                                            • C. Agreeing the service levels for the service supported by the application
                                            • D. Deciding who the vendor of the storage devices will be
                                            Answer: B
                                            Question #4

                                            When can a known error record be raised?
                                            1.At any time it would be useful to do so
                                            2.After a workaround has been found

                                            • A. Neither of the above
                                            • B. 1 only
                                            • C. Both of the above
                                            • D. 2 only
                                            Answer: C
                                            Question #5

                                            Which one of the following is the BEST description of a service-based service level agreement (SLA)?

                                            • A. An agreement that covers one service for a single customer
                                            • B. An agreement with an individual customer group, covering all the services that they use
                                            • C. An agreement that covers one service for all customers of that service
                                            • D. An agreement that covers service specific issues in a multi-level SLA structure
                                            Answer: C

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