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Salesforce Certified B2B Solution Architect Sample Questions:

1. AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

A) Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.
B) Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
C) Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
D) Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.

2. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
B) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
C) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
D) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

3. Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

A) System of Intelligence
B) System of Engagement
C) System of Reference
D) System of Record

4. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, B2B Commerce, and Customer Community
B) Sales Cloud, B2B Commerce, and Partner Relationship Management
C) Sales Cloud, Partner Relationship Management, and Einstein
D) Sales Cloud, Service Cloud, and Partner Relationship Management

5. A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?

A) Master Data Management (MDM) Diagram
B) LightningPlatform Architecture Diagram
C) Reference Architecture Diagram
D) Solution Architecture Diagram

Solutions: