Salesforce AI-201 : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A. Copilot Actions page or Global Actions
B. Copilot Detail page, Global Actions, or the record page for the copilot action
C. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

Question 2

Coral Cloud Resorts is about to start testing its concierge agent with guests. Which metrics should be captured to monitor the performance, correctness, and user experience?

A. Response times, accuracy and relevance of answers, and resolution success
B. Response performance, tone, and CSATs
C. Agent performance, token usage, and conversation duration

Question 3

How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?

A. Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
B. Data Cloud stores and manages the Indexed Knowledge articles.
C. Data Cloud provides the real-time data streams that update the Knowledge articles.

Question 4

An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A. Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
B. Enable model endpoint on OpenAl and make callouts to the model to generate emails.
C. Add the fine-tuned LLM in Einstein Studio Model Builder.

Question 5

Universal Containers wants its AI agent to answer customer questions with precise and up-to- date information. How does an Agentforce Data Library simplify and enable this?

A. It automates the ingestion, Indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
B. It automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.
C. It automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.

Solutions: