Avaya 7392X : Avaya Aura® Call Center Elite Implementation Exam

  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Updated: Sep 04, 2026

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About Avaya 7392X Exam

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How to Prepare for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Preparation Guide for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Introduction for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam validates the ability to identify how alternate routing to multiple call centers can benefits customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification. These are discussed in AVAYA 7392x practice exam and AVAYA 7392x practice exams.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

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Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The following are discussed in AVAYA 7392x exam dumps:

  • Create and test call vectors
  • Describe Avaya's call center applications used with Avaya Aura Call Center Elite
  • Demonstrate how to perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
  • Review primary call center components, concepts, and terms
  • Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager

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Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Advanced Call Handling- Routing strategies
  • 1. Greatest Need / Service Level Maximizer (SLM)
    • 2. Conditional call treatment
      • 3. Skill-based routing
        Reporting and Monitoring- Call center reporting systems
        • 1. CMS / Avaya IQ reporting
          • 2. BCMS (Basic Call Management System)
            • 3. Real-time and historical reporting
              Call Center Elite Features- Agent and skill management
              • 1. Expert Agent Selection (EAS)
                • 2. Skill preferences and routing
                  • 3. Business Advocate (BA)
                    - Vectoring and routing
                    • 1. Look-Ahead Interflow
                      • 2. Call treatment logic
                        • 3. VDN and vector processing
                          Avaya Aura Call Center Architecture- Core components and architecture
                          • 1. Communication Manager role
                            • 2. Session Manager integration
                              • 3. Media Server functions
                                Configuration and Administration- Call center setup
                                • 1. Feature Access Codes (FAC)
                                  • 2. VDN and vector configuration
                                    • 3. Hunt groups and skill groups

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