Avaya 6402 : Avaya IP Office Implementation

  • Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Updated: Oct 04, 2026

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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Maintenance and Verification- Operational management
  • 1. Backup and restore procedures
    • 2. System testing and validation
      • 3. Software upgrades
        Topic 2: User and Telephony Configuration- Endpoint configuration
        • 1. IP phones and digital phones
          • 2. Hunt groups and call routing
            • 3. User profiles and extensions
              Topic 3: IP Office Solution Architecture- Platform fundamentals
              • 1. System architecture
                • 2. Deployment scenarios
                  • 3. IP Office editions and components
                    Topic 4: Installation and Initial Configuration- System deployment
                    • 1. Software installation and licensing
                      • 2. Initial system configuration
                        • 3. Hardware installation
                          Topic 5: Applications and Unified Communications- Integrated applications
                          • 1. one-X Portal and collaboration features
                            • 2. Mobility and remote worker support
                              • 3. Voicemail configuration
                                Topic 6: Networking and SIP Integration- Network services
                                • 1. Security and firewall considerations
                                  • 2. LAN and WAN connectivity
                                    • 3. SIP trunk configuration
                                      Topic 7: Troubleshooting- Problem diagnosis
                                      • 1. Endpoint registration problems
                                        • 2. Diagnostic and monitoring tools
                                          • 3. SIP and network troubleshooting
                                            • 4. Call processing issues

                                              Avaya IP Office Implementation Sample Questions:

                                              Question #1

                                              Which hunt group supports Forward Hunt Group Calls?

                                              • A. Longest Waiting
                                              • B. Sequential
                                              • C. Collective
                                              • D. Collective Call Waiting
                                              Reveal Solution  Discussion  0

                                              Correct Answer: B  🗳️

                                              Question #2

                                              In Manager, where can the voicemail type be selected for the IP Office to use Embedded Voicemail?

                                              • A. Auto Attendant form
                                              • B. System form
                                              • C. User form
                                              • D. Line form
                                              Reveal Solution  Discussion  0

                                              Correct Answer: B  🗳️

                                              Question #3

                                              A customer engages some sales reps who are only in the office occasionally. They will share the same telephone. Which user profile will you configure for this scenario?

                                              • A. Hot Desk User
                                              • B. Agent
                                              • C. Standard User
                                              • D. No User
                                              • E. Remote Manager
                                              Reveal Solution  Discussion  0

                                              Correct Answer: A  🗳️

                                              Question #4

                                              What is the maximum number of Combo cards supported in the IP500v2 unit?

                                              • A. 1
                                              • B. 6
                                              • C. 2
                                              • D. 8
                                              Reveal Solution  Discussion  0

                                              Correct Answer: C  🗳️

                                              Question #5

                                              Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?

                                              • A. Advanced File Upgrade
                                              • B. Save Files asfeature within Manager
                                              • C. HTMLconverter
                                              • D. LVM Greeting Utility
                                              Reveal Solution  Discussion  0

                                              Correct Answer: D  🗳️

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