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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A) 1
B) 3
C) 6
D) 8
E) 5

2. Within the password configuration settings what does the grace period control?

A) The number of days before a manager is noticed of a locked account
B) The number of days a notice is sent to the user before his password expires
C) The number of days after an account is locked when the user can request an online reset of his password
D) The number of days after a password expires that the user can still log in before the account is locked

3. Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

A) There are no return events listed in the incident workflow for the script to use.
B) The agents cannot get to the pages where they can end the script.
C) There are no exit or finished events being triggered on the script pages.
D) There are no script beginning and ending buttons enabled for the script pages.

4. Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A) Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
B) Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
C) Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
D) Keep the default Configuration items in the Configuration pane and let the profile handle this.

5. How many levels can Products, Categories, and Dispositions have in each hierarchy?

A) 4
B) 3
C) 6
D) 2
E) 5

Solutions: