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SAP Certified - Solution Architect - SAP Customer Experience : C_C4HCX
- Exam Code: C_C4HCX
- Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
- Q & A: 82 Questions and Answers
About SAP Certified - Solution Architect - SAP Customer Experience : C_C4HCX Exam
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Order management - Commerce solution architecture |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
| Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) - In-app extensibility |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Sales process configuration - Service ticket workflows |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Integration Suite | 11-20% | - API Management - Cloud Integration capabilities - Open Connectors - Integration strategy and architecture |
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
What is needed in order to create a registered product in SAP Service Cloud?
- A. An installation point
- B. A serial number
- C. A warranty
- D. A registration form
Correct Answer: B 🗳️
Question #2
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
- A. Hire to Retire
- B. Guided buying
- C. External workforce
- D. Travel to Reimburse
- E. Avoid unplanned downtime
Correct Answer: A,C,D 🗳️
Question #3
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
- A. To reduce storage and operational costs by duplicating key customer data in both views.
- B. To enhance the profile's visual appeal for end users.
- C. To support both high-confidence and low-confidence data use cases within different business applications.
- D. To maintain different views using weaker and stronger identifiers respectively.
Correct Answer: C,D 🗳️
Question #4
In which process are trading partner collaboration and contract negotiations executed?
- A. Lead to Cash
- B. Recruit to Retire
- C. Design to Operate
- D. Source to Pay
Correct Answer: D 🗳️
Question #5
You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
- A. Create
- B. Validate
- C. Close
- D. Get
Correct Answer: A,D 🗳️
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