Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials : 1z1-981

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four view modes are available in the Report Editor?

A) Database View
B) Graphical View
C) Report View
D) Data Set View
E) Layout View
F) Design View

2. How can you set a preference that is local to your machine?

A) By selecting File > Configuration
B) By selecting Navigation pane > Configuration > Staff Management > Profiles
C) By selecting File > Settings
D) By selecting File > Options

3. Which four view modes are available in the Report Editor?

A) Database View
B) Graphical View
C) Report View
D) Data Set View
E) Layout View
F) Design View

4. Which two statements are true about mailboxes?

A) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
B) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
D) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
E) Techmail is responsible for pulling emails from single or multiple mailboxes.

5. How many rows can be returned by a tabular query?

A) 1000
B) 100000
C) Unlimited
D) 100
E) 10000

Solutions: