Pegasystems PEGAPCDC86V1 : Pega Certified Decisioning Consultant (PCDC) 86V1

  • Exam Code: PEGAPCDC86V1
  • Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
  • Updated: Sep 28, 2026

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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Channels10%- Channel Integration
  • 1. Email channel configuration
  • 2. Third-party channel integration
  • 3. Real-time containers
  • 4. Web channel implementation
Contact Policy and Volume Constraints13%- Contact Governance
  • 1. Avoid customer overexposure
  • 2. Outbound communication limits
  • 3. Contact policies
  • 4. Volume constraints
AI and Arbitration8%- Decision Prioritization
  • 1. Action arbitration
  • 2. Business value and weighting
  • 3. Propensity and adaptive models
  • 4. Prioritization formulas
Engagement Policies12%- Policy Configuration
  • 1. Engagement strategies
  • 2. Customer journeys
  • 3. Suitability rules
  • 4. Eligibility rules
  • 5. Applicability rules
Decision Strategies25%- Strategy Design
  • 1. Decision strategy components
  • 2. Credit risk and customer score strategies
  • 3. Adaptive analytics
  • 4. Aggregation components
  • 5. Filtering and prioritization
Actions and Treatments12%- Action Management
  • 1. Configure web offers
  • 2. Define and manage actions
  • 3. Configure outbound offers
Business Agility in Customer Engagement10%- Operational Excellence
  • 1. Business operations processes
  • 2. Revision management
  • 3. Offer lifecycle management
  • 4. Change management
Next-Best-Action Concepts10%- Customer Engagement Fundamentals
  • 1. Optimize customer value
  • 2. One-to-one customer engagement
  • 3. Define target populations
  • 4. Always-on outbound concepts

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

Question #1

U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

  • A. Context weighting
  • B. Engagement policies
  • C. Business levers
  • D. Contact policies
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #2

U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

  • A. Email treatment
  • B. Output template
  • C. Dynamic template
  • D. File template
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

  • A. Engagement policies
  • B. Customer segments
  • C. Contact policy rules
  • D. Arbitration rules
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

  • A. Volume constraints
  • B. Suppression policies
  • C. Suitability rules
  • D. Customer contact limits
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

  • A. Set Property
  • B. Proposition Data
  • C. Data Import
  • D. None, properties are available
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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