EXIN ITILFND_V4 : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Service desk
B) Service level management
C) Supplier management
D) Relationship management

2. Which practice involves the management of vulnerabilities that were not identified before the service went live?

A) Service request management
B) Problem management
C) Change control
D) Service level management

3. Which practice guarantees that users have a range of access channels to choose from to report problems?

A) Service desk
B) Service level management
C) Incident management
D) Change enablement

4. Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?

A) Service request management
B) Service desk
C) Service level management
D) Supplier management

5. Which includes governance, management practices, and continual improvement?

A) The 'deliver and support' value chain activity
B) The 'value stream and processes' dimension
C) The 'focus on value' guiding principle
D) The service value system

Solutions: