EXIN ITIL : ITIL Foundation (V4)

  • Exam Code: ITIL
  • Exam Name: ITIL Foundation (V4)
  • Updated: Sep 24, 2026

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EXIN ITIL Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Value Chain Activities15%- Plan
- Engage
- Obtain/build
- Deliver and support
- Improve
- Design and transition
Topic 2: Key Concepts of Service Management12%- Products and services, service offerings
- Stakeholders: customers, users, sponsors, providers
- Value, value co-creation, service, service management
Topic 3: Guiding Principles18%- Focus on value
- Start where you are
- Progress iteratively with feedback
- Optimize and automate
- Keep it simple and practical
- Think and work holistically
- Collaborate and promote visibility
Topic 4: ITIL Service Value System20%- Service value chain
- Continual improvement
- Guiding principles
- Governance
- Practices
Topic 5: ITIL Management Practices17%- Technical management practices
  • 1. Deployment management
    • 2. Release management
      - Service management practices
      • 1. Service level management
        • 2. Incident management
          • 3. Problem management
            - General management practices
            • 1. Information security management
              • 2. Relationship management
                • 3. Continual improvement
                  Topic 6: Four Dimensions of Service Management18%- Partners and suppliers
                  - Value streams and processes
                  - Information and technology
                  - Organizations and people

                  EXIN ITIL Foundation (V4) Sample Questions:

                  Question #1

                  Which is a use of the change schedule?

                  • A. Assigning resources to changes
                  • B. Deciding the approval authority for changes
                  • C. Automating the change process
                  • D. Creating change models
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Explanation: Only visible for TorrentVCE members. You can sign-up / login (it's free).

                  Question #2

                  Which is a service request?

                  • A. Requesting information about how to create a document
                  • B. Requesting a workaround for an issue
                  • C. Requesting an enhancement to an application
                  • D. Requesting investigation of a degraded service
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #3

                  Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

                  • A. Information and technology
                  • B. Organizations and people
                  • C. Value streams and processes
                  • D. Partners and suppliers
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Explanation: Only visible for TorrentVCE members. You can sign-up / login (it's free).

                  Question #4

                  Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

                  • A. Monitoring and event management
                  • B. Continual management
                  • C. IT asset management
                  • D. Deployment management
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Explanation: Only visible for TorrentVCE members. You can sign-up / login (it's free).

                  Question #5

                  What is the difference between the 'incident management' and 'service desk' practices?

                  • A. incident management resolves issues, service desk investigates the underlying causes of issues
                  • B. Incident management restores service operation, service desk provides communication with users
                  • C. incident management manages interruptions to service desk monitors achieved service quality
                  • D. incident management resolves complex issues, service desk resolve simpler issues.
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Explanation: Only visible for TorrentVCE members. You can sign-up / login (it's free).

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