Avaya 3000-2 : ACSS Small and Medium Enterprise (SME) Communications

  • Exam Code: 3000-2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Sep 05, 2026

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Avaya 3000-2 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Configuration30%- IP Office Setup
  • 1. System installation and initialization
    • 2. User, extension, and trunk configuration
      - Application Configuration
      • 1. Mobility and collaboration features
        • 2. Voice mail and messaging
          Topic 2: SME Communications Solution Architecture20%- IP Office Platform Overview
          • 1. Deployment models and capacity planning
            • 2. System components and hardware
              - Solution Design Principles
              • 1. Network and telephony requirements
                • 2. Interoperability considerations
                  Topic 3: Maintenance and Troubleshooting35%- System Monitoring and Diagnostics
                  • 1. Log analysis and fault isolation
                    • 2. Performance monitoring and alarms
                      - Backup, Restore & Upgrades
                      • 1. Configuration backup and recovery
                        • 2. Software updates and migration
                          Topic 4: Security and Administration15%- System Management
                          • 1. System health checks
                            • 2. License management
                              - Access Control and Permissions
                              • 1. Network security and firewall settings
                                • 2. User roles and authentication

                                  Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

                                  Question #1

                                  A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used for the speech of ten simultaneous calls?

                                  • A. 640 Kbps
                                  • B. 63 Kbps
                                  • C. 80 Kbps
                                  • D. 560 Kbps
                                  Answer: C
                                  Question #2

                                  A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

                                  • A. Embedded Voicemail is not running properly.
                                  • B. All cards may not be seated correctly.
                                  • C. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
                                  • D. You need to buy additional licenses.
                                  Answer: B
                                  Question #3

                                  A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

                                  • A. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.
                                  • B. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
                                  • C. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
                                  • D. Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
                                  Answer: B
                                  Question #4

                                  After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

                                  • A. The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
                                  • B. The SIP lines had the SIP URI tab deleted.
                                  • C. The SIP lines had a Line ID of 15.
                                  • D. The new PRI channels took all existing SIP Trunk Licenses.
                                  • E. The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
                                  Answer: C
                                  Question #5

                                  The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?

                                  • A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
                                  • B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
                                  • C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
                                  • D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
                                  Answer: D

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