GAQM ITSM-Fnd : ISO / IEC 20000 ITSM - Foundation Certificate
- Exam Code: ITSM-Fnd
- Exam Name: ISO / IEC 20000 ITSM - Foundation Certificate
- Updated: Sep 19, 2026
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About GAQM ITSM-Fnd Exam
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GAQM ITSM-Fnd Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
|---|---|
| Exam Name: | ISO / IEC 20000 ITSM - Foundation Certificate |
| Exam Number: | ITSM-Fnd |
| Related Certifications: | ISO 20000 - ITSM Certificate |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice Questions |
| Real Exam Qty: | 40 |
| Exam Price: | USD 100 |
| Recommended Training: | ISO / IEC 20000 ITSM - Foundation Certificate Training |
| Exam Registration: | GAQM Official Website GAQM Official Certification Page |
| Exam Way: | Online proctored exam |
| Pre Condition: | No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-iec-2000-fnd |
GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Processes | - Core Service Management Processes
|
| Implementation and Documentation | - Practical Application
|
| Introduction to IT Service Management | - IT Service Management Concepts
|
| Continual Improvement | - Service Improvement
|
| ISO/IEC 20000 Fundamentals | - ISO/IEC 20000 Standard Overview
|
From Anxiety to Action: ITSM-Fnd Facts You Need
Per the latest exam information, the ITSM-Fnd exam presents 40 questions in 60 minutes minutes. Knowing the format precisely removes one major source of exam-day anxiety.
By replacing uncertainty with evidence at every step. Anxious about quality? The free demo is drawn from the real ITSM-Fnd bank, so you get a genuine preview before paying. Anxious about difficulty? Every answer is expert-verified, compiled conscientiously by our top specialists across the GAQM ISO / IEC 20000 ITSM - Foundation Certificate objectives. Anxious about fit? Three versions — PDF, PC engine, and online engine — let you choose whichever suits your habits. And we are never self-satisfied: quality and service keep improving, release after release.
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GAQM recommends the following official training resources:
Choose a course that matches your starting point, then reinforce it with steady question practice.
The GAQM ISO / IEC 20000 ITSM - Foundation Certificate blueprint covers these core domains:
- Continual Improvement
- Implementation and Documentation
- Introduction to IT Service Management
The official outline lists further domains, all covered in our question bank.
GAQM publishes these prerequisites for the GAQM ISO / IEC 20000 ITSM - Foundation Certificate: No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance..
Check the authoritative wording on the official certification page before registering.
At present, passing the ITSM-Fnd exam requires 70%, and the registration fee is USD 100. Both are set by GAQM and can change — confirm them on the official site when you book.
Use the official registration channels below:
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