HP HP2-I57 : Selling HP Lifecycle Services for Workforce Computing 2024

  • Exam Code: HP2-I57
  • Exam Name: Selling HP Lifecycle Services for Workforce Computing 2024
  • Updated: Oct 04, 2026

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HP HP2-I57 Exam Syllabus Topics:

SectionObjectives
Topic 1: Personal Systems Services- Workforce Device Services
  • 1. Mobile Device Services
  • 2. Notebook Support Services
  • 3. Desktop Support Services
Topic 2: Consultative Selling- Discovery and Qualification
  • 1. Long-Term Business Outcome Mapping
  • 2. Customer Workflow Analysis
Topic 3: Deployment Services- Implementation Planning
  • 1. Downtime Reduction
  • 2. Risk Mitigation
  • 3. Deployment Phases
Topic 4: Advanced Sales Skills- Customer Pain Point Identification
  • 1. Stakeholder-Based Communication
  • 2. Business Value Positioning
Topic 5: Sales Skills Transformation- Modern Sales Methodologies
  • 1. Long-Term Relationship Development
  • 2. Customer-Centric Selling
  • 3. Outcome-Based Selling
Topic 6: Configuration Services- Service Bundle Recommendations
  • 1. Infrastructure Assessment
  • 2. Support Tier Alignment
Topic 7: Lifecycle Services- End-to-End Device Lifecycle Management
  • 1. Break-Fix Support
  • 2. Preventive Maintenance
  • 3. Technology Refresh Planning

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

Question #1

Which features do the Predefined Asset Tags include? (Select two).

  • A. BIOS asset tagging
  • B. Predefined artwork and placement of the tag on the device chassis and/or packaging
  • C. Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address
  • D. Custom logo
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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Question #2

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

  • A. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
  • B. Only non-hybrid employees can receive end user alerts directly on their device.
  • C. End users cannot snooze the alerts.
  • D. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
  • E. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

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Question #3

In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

  • A. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
  • B. The partner must install the HP software on all HP and non-HP customer devices.
  • C. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
  • D. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

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