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HDI Help Desk Manager Sample Questions:

1. What deductive reasoning based on?

A) Logical steps and analysis
B) A general consensus of opinion
C) Internet research
D) Future trends predication

2. What is the best description of a critical thinker?

A) A critical thinker expresses sympathy to meet the needs of customers.
B) A critical thinker leverages intuition appropriately.
C) A critical thinker critiques in order to redesign and remodel.
D) A critical thinker is able to discover weaknesses and risks.

3. To provide better service, a customer gives your Help Desk remote access privileges to their system. What are theses privileges known as?

A) moral
B) substantial
C) confidential
D) integral

4. What are three reasons that companies institute security programs? (Choose three)

A) loss potential
B) lower costs
C) corporate responsibility
D) legal mandate

5. What should analysts db to ensure that a shared work environment is effective?

A) Allow employees to adjust their workstations to meet their personal needs
B) play music to reduce stress levels
C) use discretion and courtesy
D) makes the environment as comfortable as possible with pictures and colors.

Solutions: