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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional

ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:

• Europe - 69,500 Euro
• England - 67,000 POUND
• India - 14,40,000 INR
• United State - 90,000 USD

What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• There is a time limit of 120 minutes for the exam.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• This exam is offered in only English.

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Managing Licenses
• Workgroups ACD Skills
• Managed IP Phone Configuration and Templates
• Introduction to PureConnect Application Suite
• Overview of Client Templates
• Security and Compliance Enhancements
• Overview of Interaction Center Business Manager
• Configuring Stations
• Basics of Interaction Reporter
• Basics of Interaction Supervisor
• Using Response Management Libraries
• Introduction to ACD Tools
• Managed IP Phone Network Provisioning
• Configuring Client Button and Queue Columns
• Configuring ACD
• Identify the components of the Interaction Administrator interface
• Understand the configuration options available for ACD/Skills-Based routing
• Status Messages, Account Codes, and Wrap-up Codes

Configuring Call Flows

• Default Auto Attendant set of menus and operations
• Overview of Default Schedule
• Schedule Configuration
• Overview of Custom Profiles
• Publish, import, and export a new Interaction Attendant configuration
• Queue Operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Structure of a Node
• Email Operations
• Email Schedules
• Email Profiles
• Overview of Interaction Attendant user interface
• Standard Inbound Operations
• Manage Voice Prompts
• Overview of Default Profile
• Create and configure operations that comprise an Interaction Attendant menu

Interaction Center Certified Engineer (ICCE) Bootcamp

• Interactive Update Provider Overview
• IC Licensing Overview
• Using Interactive Update Client
• New License Generation
• SIP Station Configuration
• Configure Line Groups
• Understanding Lines and Groups
• TroubleShooting
• Log Viewer
• WireShark Analyzer
• Dial Plan
• Licensing Users and Stations
• DHCP
• Gateways Overview
• Installing IC and Interaction Media Server
• Site Information
• Reporting Tables
• Directory Server
• Interaction Subsystems
• Database Server
• Configure SIP addresses
• IC Survey File
• Interaction Center Platform Overview
• IC System Manager
• Interaction Center Security Methods
• DID/DNIS Routing
• SIP Line Configuration
• Post Installation Configuration
• Configure Interaction Media Server
• Codecs
• Configure Regionalization
• Running Setup Assistant
• SIP Proxy
• Log Retrieval Assistant
• License Management and Allocation
• Interaction Center Architecture
• Configuring IC Switchover Process
• DNS Server