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Genesys GCX-ARC : Genesys Cloud CX: Architect Certification
- Exam Code: GCX-ARC
- Exam Name: Genesys Cloud CX: Architect Certification
- Updated: Oct 29, 2026
About Genesys GCX-ARC Exam
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Genesys GCX-ARC Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX: Architect Certification Exam |
| Exam Number: | GCX-ARC |
| Exam Price: | $200–$580 USD |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple select, Multiple choice |
| Available Languages: | Japanese, English |
| Exam Duration: | 90–120 |
| Real Exam Qty: | 60 |
| Passing Score: | 65%–70% |
| Related Certifications: | Genesys Cloud CX Core Certification (GCP-GCX) Genesys Cloud CX Developer Certification |
| Recommended Training: | Genesys Cloud Architect Documentation Genesys Cloud: Architect Training Course |
| Exam Registration: | Kryterion Webassessor Genesys Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Kryterion test centers |
| Pre Condition: | Recommended: Genesys Cloud CX Core knowledge (GCP-GCX), 6+ months of hands-on experience with Architect |
| Official Syllabus URL: | https://help.mypurecloud.com/certification/gcx-arc/ |
Genesys GCX-ARC Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to Genesys Cloud Architect | 15% | - IVR and flow fundamentals - Architect user interface navigation - Core concepts and purpose of Architect |
| Variables, Prompts, and Data Actions | 20% | - System and custom variables - Data actions and external system integration - Prompt creation and management |
| Flow Design and Configuration | 30% | - Routing strategies and decision logic - Inbound, outbound, and secure call flows - Error handling and event management |
| Scheduling and Routing | 15% | - Schedule-based routing - Time and calendar configuration - Schedule creation and recurrence |
| Administration and Best Practices | 20% | - Troubleshooting and optimization - Task editor and state management - Flow deployment and version control |
GCX-ARC Exam FAQ — Install Anywhere, Learn Everywhere
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 62 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Genesys Cloud CX: Architect Certification exam requires 65%–70% to pass, and registration costs $200–$580 USD. A failed attempt means paying the same fee again — a readiness check with the TorrentVCE engines before booking is the cheaper option.
The GCX-ARC exam is a Genesys certification exam validating the Genesys Cloud CX: Architect Certification syllabus shown above. It belongs to these credential paths: Genesys Cloud CX Core Certification (GCP-GCX), Genesys Cloud CX Developer Certification. Candidates in 2026 start with TorrentVCE's 62 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
TorrentVCE issues a full refund if you take the Genesys Cloud CX: Architect Certification exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Genesys Cloud CX: Architect Certification outline defines 5 domains. The leading three are Flow Design and Configuration (30%), Variables, Prompts, and Data Actions (20%), and Administration and Best Practices (20%). The full list is in the topics section above, and TorrentVCE's 62 practice questions cover each one.
Recommended: Genesys Cloud CX Core knowledge (GCP-GCX), 6+ months of hands-on experience with Architect Since requirements change over time, confirm the latest on the official Genesys exam page before scheduling.
The Genesys Cloud CX: Architect Certification exam contains 60 to complete within 90–120. Timed simulation in the TorrentVCE Desktop Test Engine teaches that rhythm before exam day does.
Genesys recommends these training resources for the Genesys Cloud CX: Architect Certification exam:
Follow the training with steady self-testing — the 62 practice questions from TorrentVCE help you apply theory and fill any gaps the training leaves.
Online proctored or in-person at Kryterion test centers Register for the Genesys Cloud CX: Architect Certification exam through these official channels:
After booking, TorrentVCE delivers your practice questions within 1 minute — preparation starts the same day.
Genesys Cloud CX: Architect Certification Sample Questions:
Question #1
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. True
- B. False
Correct Answer: A 🗳️
Question #2
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. Flow
- B. IVR
- C. DTMF
- D. Prompts
Correct Answer: D 🗳️
Question #3
The FindSkill() function is not case sensitive when performing a search.
- A. True
- B. False
Correct Answer: A 🗳️
Question #4
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. In-Queue
- B. Outbound
- C. Secure
- D. Inbound
Correct Answer: D 🗳️
Question #5
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Set Screen Pop
- B. Call Data Action
- C. Set UUI Data
- D. Collect Input
Correct Answer: A 🗳️
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