IBM C9510-526 : IBM Application Integration Middleware L1 Support Application Development

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) List Primary
B) List Calls
C) List Queues
D) ListPMRs

2. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) to subscribe to updates from a Web page.
B) to change a Web page.
C) to program an application.
D) as a reliable tool for Site Services.

3. While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?

A) Continue to work on the PMR and adjust time recording for the meeting.
B) Continue to work on the PMR with no time adjustment.
C) Requeue the PMR using the "No Change" option to adjust time recording.
D) Immediately requeue the PMR with no time adjustment.

4. Which one of the following is not a way to show good communication with our customers?

A) Show a positive attitude.
B) Match the customer's technical language and technical level.
C) Keep the focus on the goal of solving the problem.
D) Show lack of interest to how the problem is impacting the customer.

5. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RS4/1/A;12340B130C702
B) N;RTA/1/P;12340B130C702
C) N;RS4/1/P;12340 B130C702
D) N;RTA/1/A;12340B130C702

Solutions: