IBM C2010-024 : IBM Tivoli Level 2 Support Tools and Processes

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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

1. A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?

A) in the taxonomy spreadsheet
B) on the Tivoli Platform Support Matrix webpage
C) on the Component ID search tool
D) in the Lotus Notes BackEnd Support teamroom

2. A new BackEnd engineer wants to be informed about all news (downloads and documents, flashes, redbooks, recent APARs. Technotes) for a set of products.Where can this information be found?

A) IBM Your News Lotus Notes Database
B) IBM My notifications webpage
C) IBM ISST Workbench
D) IBM Intranet Page

3. An engineer is working with a US client and the client indicates they have another issue so another PMR is created. Which format insert isrequiredto perform entitlement on the new PMR?

A) Fl 1586
B) Fl 1654
C) Fl 1683
D) Fl 1529

4. What is needed to logon to IBM Extreme Leverage?

A) RETAIN User ID and password
B) Lotus Notes User ID and password
C) IBM Software Support User ID and password
D) IBM Intranet User ID and password

5. Once an engineer has taken ownership of a Non-OneTeam PMR, which field must be updated?

A) APAR Number
B) Next Queue
C) Keyword 2
D) Keyword 1

Solutions: