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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Upload data from the template file
B) Export data to local file
C) Align data fields with input fields
D) Find and fix errors in the data file
E) Realign territory data

2. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate notes entered by a user
B) Translate extension field labels
C) Translate all buttons
D) Translate work center and view labels

3. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
B) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
C) Upload Microsoft excel worksbook to SAP Cloud for Customer
D) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)

4. What is the correct sequence of steps for the process when creating tickets?

A) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
C) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
D) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation

5. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Build a workflow rile
B) Set up notification of delegates
C) Configure e-mail channels
D) Create social media channels

Solutions: