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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Incident Resolution in SAP BusinessObjects | - Common issue categories
- 1. Authentication and access issues
- 2. Reporting and scheduling issues
|
| Topic 2: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
- 1. System landscape and deployment models
- 2. BI platform overview
|
| Topic 3: System Administration and Monitoring | - Monitoring tools and practices
- 1. Server and service monitoring
- 2. User and security administration basics
|
| Topic 4: Incident Management Processes | - Support workflow
- 1. Ticket handling and prioritization
- 2. Incident lifecycle management
|
| Topic 5: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
- 1. Log analysis and diagnostics
- 2. Performance issue identification
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What are key success factors in message solving? (Choose two)
- A. Work without additional help.
- B. Put yourself in the customer's shoes.
- C. Focus on solving the customer's issue.
- D. At first, try to guess.
Reveal Solution
Discussion
Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)
- A. Integral
- B. Integer
- C. Integrity
- D. Integration
Reveal Solution
Discussion
An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?
- A. The message requires further qualification.
- B. Trace files require further analysis.
- C. A fix is required.
- D. A note needs to be created based on the result of the investigation.
Reveal Solution
Discussion
You opened a message and want to request for an update.
How can you do that?
- A. Via SAP Service Marketplace
- B. Via the report Synchronize Messages (RNOTIFUPDATE01)
- C. Via e-mail
- D. Via the action Update Message with SAP
Reveal Solution
Discussion
What is the definition of Initial Reaction Time (IRT)?
- A. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
- B. The contractually agreed time for the first qualified response to customer.
- C. The overall time taken to process the message.
- D. The amount of time that a customer message has been within the responsibility of SAP.
Reveal Solution
Discussion