SAP C-BOSUP-90 : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 27, 2026

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SAP C-BOSUP-90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Incident Resolution in SAP BusinessObjects- Common issue categories
  • 1. Authentication and access issues
    • 2. Reporting and scheduling issues
      Topic 2: SAP BusinessObjects Platform Fundamentals- Architecture and core components
      • 1. System landscape and deployment models
        • 2. BI platform overview
          Topic 3: System Administration and Monitoring- Monitoring tools and practices
          • 1. Server and service monitoring
            • 2. User and security administration basics
              Topic 4: Incident Management Processes- Support workflow
              • 1. Ticket handling and prioritization
                • 2. Incident lifecycle management
                  Topic 5: Troubleshooting and Root Cause Analysis- Problem resolution techniques
                  • 1. Log analysis and diagnostics
                    • 2. Performance issue identification

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      What are key success factors in message solving? (Choose two)

                      • A. Work without additional help.
                      • B. Put yourself in the customer's shoes.
                      • C. Focus on solving the customer's issue.
                      • D. At first, try to guess.
                      Reveal Solution  Discussion  0

                      Correct Answer: B,C  🗳️

                      Question #2

                      Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

                      • A. Integral
                      • B. Integer
                      • C. Integrity
                      • D. Integration
                      Reveal Solution  Discussion  0

                      Correct Answer: A,D  🗳️

                      Question #3

                      An incident has been forwarded to level 3 support.
                      What could be a valid reason to send it back to level 2?

                      • A. The message requires further qualification.
                      • B. Trace files require further analysis.
                      • C. A fix is required.
                      • D. A note needs to be created based on the result of the investigation.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #4

                      You opened a message and want to request for an update.
                      How can you do that?

                      • A. Via SAP Service Marketplace
                      • B. Via the report Synchronize Messages (RNOTIFUPDATE01)
                      • C. Via e-mail
                      • D. Via the action Update Message with SAP
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #5

                      What is the definition of Initial Reaction Time (IRT)?

                      • A. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
                      • B. The contractually agreed time for the first qualified response to customer.
                      • C. The overall time taken to process the message.
                      • D. The amount of time that a customer message has been within the responsibility of SAP.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

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