Cisco 642-467 : Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

  • Exam Code: 642-467
  • Exam Name: Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)
  • Updated: Sep 15, 2026

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Cisco 642-467 Exam Syllabus Topics:

SectionObjectives
Topic 1: Cisco Unified Mobility and Messaging Applications- Integrate messaging applications
- Configure user access and services
- Configure mobility features
Topic 2: Troubleshooting and Maintenance- Diagnose integration issues
- Monitor application health and performance
- Perform maintenance and upgrades
Topic 3: Cisco Unified Presence- Configure user services and availability
- Install and configure Cisco Unified Presence
- Integrate presence services with Unified Communications
Topic 4: Cisco Unified Contact Center Express- Implement scripts and workflows
- Manage agents and resources
- Configure contact center components
Topic 5: Cisco Unified Communications Applications Architecture- Identify Cisco Unified Communications application components
- Understand application integration architecture
- Plan application deployment

Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:

Question #1

Which service is used to synchronize a subset of user data during an LDAP integration on Cisco Unity Connection?

  • A. Cisco DB Replicator
  • B. Cisco Extended Functions
  • C. CDRonDemand Service
  • D. Cisco DirSync
  • E. Cisco Trust Verification Service
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which tool is used to migrate users from Cisco Unity to Cisco Unity Connection?

  • A. CSV import
  • B. COBRAS import
  • C. Exchange Synch import
  • D. Cisco Unity Migration Assistant
  • E. LDAP import
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

An external caller calls into the corporate directory handler extension and selects the option to dial by name. The caller enters the digits "633" for user Mike Lee. The user is located in the directory and Cisco Unity Connection attempts the transfer, but the call fails. What is the most likely cause of this issue?

  • A. Incorrect or missing search space in the directory call handler
  • B. Voice ports are out of service
  • C. User Mike Lee is not listed in the directory.
  • D. User Mike Lee does not exist.
  • E. The Call Transfer service parameter is not enabled.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

If a notification profile is configured for an end user who requires a notification be sent to their work phone, cell phone, and text pager, how many notification schedules are required?

  • A. Three notification schedules are required-one for each device in the notification profile.
  • B. Two notification schedules are required-one for each external device.
  • C. A single notification schedule is required for a notification profile.
  • D. Two notification schedules are required-one for internal devices and one for external devices.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Refer to the exhibit.

Which application is illustrated in the exhibit?

  • A. Call Handler
  • B. Audio Text Manager
  • C. Audiotext Application Manager
  • D. Job Handler
  • E. Interview Handler
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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