Cisco 642-104 : Unified Communication for System Engineers Exam

  • Exam Code: 642-104
  • Exam Name: Unified Communication for System Engineers Exam
  • Updated: Jul 28, 2026

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Cisco 642-104 Exam Syllabus Topics:

SectionObjectives
Deployment and Integration- Implementation Concepts
  • 1. Gateway integration
  • 2. Integration with existing enterprise infrastructure
  • 3. Endpoint deployment
Unified Communications Fundamentals- Unified Communications Overview
  • 1. Cisco Unified Communications architecture
  • 2. Business benefits of Unified Communications
  • 3. Core solution components
Cisco Unified Communications Products- Infrastructure Components
  • 1. Cisco Unity and messaging solutions
  • 2. Voice gateways and IP phones
  • 3. Cisco Unified Communications Manager
Operations and Troubleshooting- Support and Maintenance
  • 1. Monitoring and management tools
  • 2. Common deployment issues
  • 3. Basic troubleshooting methodology
Solution Design- Architecture and Planning
  • 1. Quality of Service (QoS) principles
  • 2. Scalability and redundancy considerations
  • 3. Network readiness assessment

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