Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) AML
B) H.323
C) PRI
D) SSH
E) SIP

2. What does Native Voice and Data Transfer do?

A) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Allow a Blind Transfer to a Supervisor's phone.
D) Transfer voice and data from an outbound job to an outbound job.

3. Which Supervisor Application can be used to edit license server settings?

A) Role Editor
B) Health Manager
C) Monitor
D) Editor

4. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) Opt out Digit: #
B) When an opt-out happens, transfer to .. : Transfer to a VDN
C) Opt-out Digit: 5
D) When opt-out happens, transfer to : Transfer to an outbound job
E) Message to be played when opt-out fails : 1

5. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) A value of 0 turns off the feature.
B) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
C) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
D) This feature should be set to one (1) for UK due to OFCOM regulations.
E) This feature should be set to four (4) for UK due to OFCOM regulations.

Solutions: