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CompTIA A+ Essentials (2009) Sample Questions:

1. Which of the following expansion slots would be MOST likely used to install an additional NIC into a desktop PC?

A) PCI
B) PCI Express x16
C) AGP 8x
D) Mini PCI

2. Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?

A) Establish a plan of action
B) Implement preventative measures
C) Establish a theory of probable cause
D) Test the theory

3. A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?

A) The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
B) The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
C) The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion.
D) The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.

4. Which of the following ports is used by default for IMAP traffic?

A) 110
B) 443
C) 143
D) 53

5. Which of the following cable types can transmit at 100 Mbps and has the SAME transmission distance without the use of a repeater? (Select TWO).

A) RG-59
B) RG-6
C) CAT5e
D) CAT6
E) CAT3

Solutions: