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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about linking products, categories, and dispositions?

A) Product-category linking is independent of product-disposition linking.
B) Links can be created only between the parent levels of products, categories, and dispositions.
C) Product-category linking restricts customers from searching on the Customer Portal.
D) Links can be automatically created to categories and dispositions based on answers an incidents.
E) A leaf product's links are inherited from its parent product.

2. Which four types are used by incidents queues?

A) Advanced Routing
B) FIFO
C) Quick
D) Standard
E) LIFO
F) Round Robin (Logged In)
G) Round Robin (All)

3. Which four view modes are available in the Report Editor?

A) Database View
B) Graphical View
C) Report View
D) Data Set View
E) Layout View
F) Design View

4. Which three events are available with the JavaScript API?

A) onbeforesave ()
B) enclose ()
C) onrefresh()
D) onsaveclose ()
E) ondataupdated()
F) aftersave()

5. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
B) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
D) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

Solutions: