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Oracle 1Z0-996-21 : Oracle Utilities Customer Cloud Service 2021 Implementation Essentials
- Exam Code: 1Z0-996-21
- Exam Name: Oracle Utilities Customer Cloud Service 2021 Implementation Essentials
- Updated: Sep 16, 2026
About Oracle 1Z0-996-21 Exam
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Oracle 1Z0-996-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Cloud Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-996-21 |
| Exam Price: | $245 USD |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 68% |
| Available Languages: | Brazilian Portuguese, English, Korean, Japanese, German, French, Spanish, Simplified Chinese, Traditional Chinese |
| Certificate Validity Period: | Valid for 18 months; subject to Oracle Cloud Recertification Policy |
| Recommended Training: | Oracle Utilities Customer Cloud Service 2021 Implementation Training |
| Exam Registration: | Pearson VUE Scheduling Oracle University Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience and recommended training strongly advised |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-cloud-service-2021-implementation-essentials/pexam_1Z0-996-21 |
Oracle 1Z0-996-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order & Fieldwork | 10% | - Manage install events and service points - Understand service order orchestration |
| Topic 2: Payments & Adjustments | 15% | - Configure and process adjustments - Manage payments, overpayments, and distribution |
| Topic 3: Measurements, VEE & Usage | 15% | - Configure usage calculations and subscriptions - Explain measurement lifecycle and VEE rules |
| Topic 4: Devices & Measuring Components | 15% | - Define device and measuring component concepts - Configure device types and configurations |
| Topic 5: Customer Information & Financial Transactions | 15% | - Maintain and manage customer information - Configure account and financial data |
| Topic 6: Billing & Rate Management | 18% | - Configure bill segments and calculations - Apply rates, proration, and bill factors |
| Topic 7: Credit & Collections | 12% | - Configure overdue debt management - Set up collection processes |
From Anxiety to Action: 1Z0-996-21 Facts You Need
Per the latest exam information, the 1Z0-996-21 exam presents 60 questions in 90 minutes minutes. Knowing the format precisely removes one major source of exam-day anxiety.
By replacing uncertainty with evidence at every step. Anxious about quality? The free demo is drawn from the real 1Z0-996-21 bank, so you get a genuine preview before paying. Anxious about difficulty? Every answer is expert-verified, compiled conscientiously by our top specialists across the Oracle Utilities Customer Cloud Service 2021 Implementation Essentials objectives. Anxious about fit? Three versions — PDF, PC engine, and online engine — let you choose whichever suits your habits. And we are never self-satisfied: quality and service keep improving, release after release.
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Oracle recommends the following official training resources:
Choose a course that matches your starting point, then reinforce it with steady question practice.
The Oracle Utilities Customer Cloud Service 2021 Implementation Essentials blueprint covers these core domains:
- Measurements, VEE & Usage (15%)
- Billing & Rate Management (18%)
- Service Order & Fieldwork (10%)
The official outline lists further domains, all covered in our question bank.
Oracle publishes these prerequisites for the Oracle Utilities Customer Cloud Service 2021 Implementation Essentials: No mandatory prerequisites; hands-on experience and recommended training strongly advised.
Check the authoritative wording on the official certification page before registering.
At present, passing the 1Z0-996-21 exam requires 68%, and the registration fee is $245 USD. Both are set by Oracle and can change — confirm them on the official site when you book.
Use the official registration channels below:
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Oracle Utilities Customer Cloud Service 2021 Implementation Essentials Sample Questions:
Question #1
Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer?
- A. Debt Class
- B. Collection Process Template
- C. Collection Class Control
- D. Collection Class
- E. Customer Class
Correct Answer: A 🗳️
Question #2
Which usage rule would be used to retrieve scalar measurements and convert the total from one unit of measure to another?
- A. Get Scalar Details and Apply Formula
- B. Get Scalar Details and Axis Conversion
- C. Get Scalar Details and Math
- D. A custom set of usage rules must be written.
Correct Answer: B 🗳️
Question #3
Usage transactions can contain date breaks. Which is used to supply date breaks?
- A. the Deferred Monitor Calculation Algorithm
- B. the requesting system or user input
- C. the Usage Subscription BO
- D. the Usage Subscription Type
Correct Answer: D 🗳️
Question #4
Which statement supports usage transaction calculation?
- A. Bill determinants are derived from the initial measurement data of the measuring components installed at the usage subscription's devices during the calculation period.
- B. Bill determinants are derived from the final measurements of the measuring components or devices installed at the usage subscription's service points during the calculation period.
- C. Bill determinants are derived from the final measurements for only interval measuring components or devices installed at the usage subscription's service points during the calculation period.
- D. Bill determinants are derived from the initial measurement data of the measuring components devices installed at the usage subscription's service points during calculation period.
Correct Answer: B 🗳️
Question #5
When a service agreement is created, it is based on a template called the Service Agreement Type (SA Type) and values may be defaulted from a Start Option.
Which three attributes can get defaulted from a Start Option? (Choose three.)
- A. CIS Division
- B. Terms and Conditions
- C. Contract Quantities
- D. Rate
- E. Service to be billed
Correct Answer: B,C,E 🗳️
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