WGU Operations-Management : WGU Operations Management (C215, VDC2)

  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Oct 03, 2026

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Project and Operations Scheduling- Scheduling Techniques
- Project Management Basics
Operations Management Foundations- Operations Strategy and Competitiveness
- Introduction to Operations and Productivity
Quality Management- Six Sigma and Continuous Improvement
- Total Quality Management (TQM)
Process Design and Analysis- Process Mapping and Flow
- Capacity Planning and Bottlenecks
Forecasting and Planning- Aggregate Planning
- Demand Forecasting Methods
Supply Chain and Inventory Management- Just-in-Time (JIT) and Lean Operations
- Supply Chain Design and Logistics
- Inventory Models and Control Systems

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

  • A. A modified sales and operations plan
  • B. A chase aggregate plan
  • C. A level aggregate plan
  • D. A hybrid aggregate plan
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

When is capacity measurement at the best operating level?

  • A. At maximum capacity
  • B. When the total cost is minimized
  • C. When the average unit cost is minimized
  • D. At the minimum point of the cost curve
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

Which total quality management (TQM) process was developed to stress management's responsibility for quality?

  • A. Statistical quality control charts
  • B. Fitness quality for use
  • C. 14 points for quality improvement
  • D. Product design quality
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?

  • A. When new federal regulations give the company a competitive advantage
  • B. When the company determines that distribution is no longer a core function
  • C. When the company's distribution costs are the lowest in the industry
  • D. When the company can no longer accurately forecast its transportation costs
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Which work system acknowledges the benefits of employee proficiency?

  • A. Lower operating cost
  • B. Enhanced employee relations
  • C. Labor specialization
  • D. Employee longevity
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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