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ITIL ITIL-Foundation : ITIL Foundation Certification - IT Service Management
- Exam Code: ITIL-Foundation
- Exam Name: ITIL Foundation Certification - IT Service Management
- Updated: Oct 05, 2026
About ITIL ITIL-Foundation Exam
Caution: remember to check your email box after payment — the ITIL Foundation Certification - IT Service Management materials arrive there about a minute later. TorrentVCE: 325 practice questions for the ITIL-Foundation exam in 2026.
ITIL ITIL-Foundation Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation / ITIL4-F |
| Available Languages: | German, Chinese, English, Spanish, Finnish, Norwegian, Polish, Danish, French, Portuguese (Brazil), Japanese, Italian |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | $385 USD (varies by region and bundle) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 5 Foundation |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Exam Format: | Multiple Choice, Single Best Answer, No Negative Marking, Closed Book |
| Certificate Validity Period: | 3 years (active status; permanent credential) |
| Recommended Training: | Official ITIL 4 Foundation Publication PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Page |
| Sample Questions: |  |
| Exam Way: | Online proctored via PeopleCert ExamShield or in-person at Pearson VUE / accredited test centers |
| Pre Condition: | No formal prerequisites required; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/certifications/itil-4-foundation |
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 17% | - Value streams and processes - Partners and suppliers - Organizations and people - Information and technology |
| Topic 2: ITIL Guiding Principles | 20% | - Think and work holistically - Focus on value - Start where you are - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate |
| Topic 3: ITIL Practices | 15% | - Technical management practices - Service management practices - General management practices |
| Topic 4: ITIL Service Value System | 18% | - Continual improvement - Overview of the Service Value System - Governance - Service Value Chain |
| Topic 5: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Plan, Improve, Engage - Design and Transition |
| Topic 6: Key Concepts of Service Management | 15% | - Service and service relationships - Products, services, and service offerings - Value, outcomes, costs, and risks |
ITIL ITIL-Foundation Exam: At Your Service
Yes:
After any course, practice with the 325 practice questions for the ITIL Foundation Certification - IT Service Management — every answer expert-verified.
At the first moment after payment, our system sends the downloading link, account, and password to your email box — about a minute; remember to check your email box after payment, and contact our 24-hour service if nothing arrives within 2 hours. If you fail the corresponding ITIL-Foundation exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
$385 USD (varies by region and bundle) per attempt, 65% (26 out of 40) to pass. Retakes cost the full fee — make the attempt count with the 325 practice questions for the ITIL-Foundation exam at TorrentVCE.
No formal prerequisites required; open to all candidates Eligibility rules change over time, so verify the current requirements on the official page (official ITIL-Foundation exam page) before registering.
The ITIL Foundation Certification - IT Service Management is ITIL's certification exam for ITIL 4 Foundation, at the Foundation / Entry Level level. The certificate is an indispensable credential in this field. Related credentials include ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 5 Foundation.
Yes — download the free ITIL Foundation Certification - IT Service Management demo before purchase; the full book torrent is better still. Purchases include 365 days of free updates by email; renew afterward at 50% off.
Through the vendor's official registration channels:
The ITIL Foundation Certification - IT Service Management is delivered Online proctored via PeopleCert ExamShield or in-person at Pearson VUE / accredited test centers — pick the arrangement that suits you when booking.
The ITIL Foundation Certification - IT Service Management blueprint spans 6 domains — including Key Concepts of Service Management (15%), ITIL Practices (15%), Four Dimensions of Service Management (17%). Our experts check the exam database daily to keep pace; the complete outline above lists every subtopic.
60 (75 for non-native English speakers) for 40 questions. Download immediately after payment and put the saved time into timed practice with the TorrentVCE engine.
ITIL Foundation Certification - IT Service Management Sample Questions:
Question #1
What are sources of best practice?
- A. Customers, suppliers, advisors
- B. Industry practices, academic research, training and education
- C. Substitutes, regulators, customers
- D. Competition, compliance, commitments
Correct Answer: B 🗳️
Question #2
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- A. Customer
- B. User
- C. Supplier
- D. Administrator
Correct Answer: A 🗳️
Question #3
Access management is responsible for implementing policies defined in which process?
- A. Problem management
- B. Service portfolio management
- C. Change management
- D. Information security management
Correct Answer: D 🗳️
Question #4
Which of the following is the BEST description of a centralized service desk?
- A. There is a single desk in one location serving the whole organization
- B. The desk is co-located within or physically close to the user community it serves
- C. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
- D. The desk provides 24 hour global support
Correct Answer: A 🗳️
Question #5
What BEST describes the purpose of analyzing risk?
- A. To review remediation planning
- B. To review transition planning
- C. To assess impact and urgency
- D. To assess impact and probability
Correct Answer: D 🗳️
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