ISEB ISEB-ITILF : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Functions
B) Roles, people or groups
C) Teams
D) Job descriptions

2. Which process is responsible for dealing with complaints, comments, and general enquiries from users?

A) Service level management
B) Service portfolio management
C) Demand management
D) Request fulfilment

3. Which one of the following is NOT an objective of problem management?

A) Minimizing the impact of incidents that cannot be prevented
B) Eliminating recurring incidents
C) Preventing problems and resulting incidents from happening
D) Restoring normal service operation as quickly as possible

4. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) 2 and 3 only
B) All of the above
C) 1 and 2 only
D) 1 and 3 only

5. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

A) 2, 3 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 1, 2 and 4 only

Solutions: