SAP C_C4HFSM_91 : SAP Certified Application Associate - SAP Field Service Management 19Q1

  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Sep 29, 2026

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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Mobile Application16%- Field service mobile app features
- Check-in, checkout, and time recording
- Offline functionality and data synchronization
Reporting & Analytics14%- Data export and analysis
- Standard reports and dashboards
- Report templates and configuration
Service Execution & Completion16%- Forms, reports, and documentation
- Service call lifecycle
- Effort, material, and expense recording
SAP Field Service Management Fundamentals12%- Solution overview and architecture
- Navigation and basic administration
- Core business processes
Master Data Management12%- Organizational structure configuration
- Partners, skills, and service contracts
- Equipment, item, and service call setup
Workforce Management & Dispatching16%- Crowd service and technician management
- Resource planning and scheduling
- Activity assignment and optimization
Integration & Extensibility14%- Smart forms and customizations
- Integration with SAP Service Cloud / C/4HANA
- Security and permissions

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question #1

As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.

  • A. You need to enter a purchase order on the mobile
  • B. You need to enter a sales order on the mobile
  • C. You need to call your back office for such types of material
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Where and how do I create filters for the service calls of my company? Choose the correct answer.

  • A. You need to create these filters in Administration.
  • B. You need to create these filters in the ERP backend system.
  • C. All of the Above
  • D. In Workforce Management, you can create new filters for your service calls-queue.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.

  • A. Define core hours.
  • B. Enter materials used
  • C. Release assignments
  • D. Create technician skills
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #4

How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.

  • A. Assign user groups to permissions.
  • B. Assign users to permission.
  • C. Assign permissions to used groups
  • D. Assign user groups to users.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #5

In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.

  • A. Mobile field service execution
  • B. Parts logistics
  • C. Workforce management
  • D. Customer feedback management
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

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