There were about 6-7 new questions but they were similar to CRT-261 questions from the dump, just re-worded.
Sampson 
Salesforce CRT-261 : Certification Preparation for Service Cloud Consultant
- Exam Code: CRT-261
- Exam Name: Certification Preparation for Service Cloud Consultant
- Updated: Sep 24, 2026
About Salesforce CRT-261 Exam
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Certification Path
The Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.
CRT-261 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our CRT-261 exam dumps will include the following topics:
- Interaction Channels 9%
- Industry Knowledge 22%
- Integration and Data Management 6%
- Knowledge Channels 9%
- Service Cloud Solution Design 19%
- Implementation Strategies 19%
- Case Management 11%
- Contact Center Analytics 5%
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How much CRT-261 Exam Cost
The price of the CRT-261 exam is $200 USD.
It is understood that everyone has the desire to achieve something in their own field. As to the workers, the CRT-261 certification serves as a key role in the process of achieving their ambitions. It is universally accepted that the certification is to workers what rainwater is to plants, with rainwater plants can grow faster, in the same way, with Salesforce CRT-261 certification the workers can get promoted as well as pay raise faster. However, you can't get the CRT-261 certification until you pass the CRT-261 pdf vce, which is a great challenge for the majority of workers. If you are one of the workers who are anxious about the CRT-261 actual test, here comes a piece of good news for you. Our company is aim to provide a shortcut for all of the workers to pass the exam as well as getting the CRT-261 certification, our magic key is the CRT-261 latest vce torrent, which can help you to open the door to success.
Salesforce CRT-261 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Console and Productivity | - Service Console Configuration - Macros, Quick Text, and Lightning Productivity Tools |
| Topic 2: Case Management | - Case Lifecycle and Routing - Assignment Rules and Auto-Response Rules - Entitlements and Milestones (SLA Management) |
| Topic 3: Service Cloud Concepts | - Customer Service & Support Fundamentals - Service Cloud Core Capabilities |
| Topic 4: Knowledge Management | - Salesforce Knowledge Setup - Article Lifecycle and Data Categories |
| Topic 5: Analytics and Reporting | - Service Reports and Dashboards - Key Service Metrics and KPIs |
| Topic 6: Omni-Channel and Routing | - Omni-Channel Routing - Workload Management and Skills-Based Routing |
| Topic 7: Service Channels and Integration | - CTI and Telephony Integration - Email-to-Case and Web-to-Case - Live Chat and Messaging Channels |
| Topic 8: Communities and Self-Service | - Self-Service Portals - Experience Cloud for Service |
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