Salesforce ARC-801 : Design and Implement B2B Multi-Cloud Solutions

Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendations should a Solution Architect make toward creating a CoC?
Choose 2 answers

• A. Knowledge of the solution will stay within the organization.
• B. It will be much more cost effective to create a CoE.
• C. All development decisions will be made by internal resources.
• D. Documentation around the solution will not be a concern.

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

• A. Engage a third-party company to manage all governance and represent as the Steering Committee.
• B. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
• C. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
• D. Engage Salesforce services to manage all governance and represent as the Steering Committee.

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

• A. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
• B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
• C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
• D. Experience Cloud and Revenue Cloud forDealers to get Quotes and view Cases

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

• A. Use the existing survey tool by integrating the responses to Case number and User record.
• B. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
• C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
• D. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by asales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2answers

• A. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
• B. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.
• C. Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase.
• D. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase.