Salesforce AP-209 : Advanced Field Service Accredited Professional

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?

• A. Add the 'Active Resources' Work Rule to the Scheduling Policies
• B. Add the 'Excluded Resources' Work Rule to the Scheduling Policies
• C. Deactivate the Service Resource
• D. Delete the Service Resource

Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.
How should a Field Service consultant set up the mobile experience for those installers?

• A. Give complete edit access to the mobile app so the installers have the flexibility to update what they need
• B. Leverage 'Work Plans' and a flow to launch from a 'Work Step'
• C. Create fields on the Service Appointment and create a Service Appointment 'Record Update' action for the quality check items and leverage 'Chatter' to post images
• D. Use 'Deep Linking' in order to achieve this requirement

What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

• A. Give 'Minimize Travel' Service Objective the highest weight.
• B. Remove the 'Match Location' Work Rule.
• C. Remove the 'ASAP' Service Objective.
• D. Add the 'Maximum Travel from Home' Work Rule.

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.
What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

• A. Create Operating Hours with no availability, and use Shifts to define the daily changing availability
• B. Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day
• C. Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week
• D. Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

• A. Asset Relationship
• B. Child Asset
• C. Asset Warranty
• D. Maintenance Asset