Avaya 74970X : Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
B) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes
C) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
D) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block

2. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC uses AES to control and monitor Session Manager voice calls and resources.
B) CSC communicates with Communication Manager through the DLG Interface in the AES.
C) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Remove the Agent ID from Communication Manager.
C) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D) Add the new Avaya Oceana agent using Control Manager.

4. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Cluster# 1 Snap-in's SVAR files.
B) Backup Avaya Aura Session Manager.
C) Backup Avaya Control Manager DB.
D) Backup UCA Store Service.
E) Backup Omni channel Cache DB.

5. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Look at the Oceana Monitor page.
B) Run deploy-service -lv on the Breeze server.
C) Check the service install status on cluster Administrator page in SMGR.
D) Check the status of duster 1 in SMGR.
E) Look at the Event Log in System Manager.

Solutions: