Microsoft 70-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 27, 2026

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk and Incident Management- Problem management
  • 1. Problem record handling
    • 2. Root cause analysis processes
      - Incident management workflow
      • 1. Work item templates and queues
        • 2. Incident lifecycle configuration
          Topic 2: Configuration Management Database (CMDB)- Service asset and configuration items
          • 1. CI classes and relationships
            • 2. Discovery and synchronization
              Topic 3: Service Catalog and Request Fulfillment- Service offerings
              • 1. Request offerings configuration
                • 2. Service request workflows
                  Topic 4: Reporting and Data Warehouse- Reporting configuration
                  • 1. Standard and custom reports
                    • 2. SSRS integration
                      Topic 5: Security and Access Control- User roles and permissions
                      • 1. Active Directory integration
                        • 2. Role-based access control (RBAC)
                          Topic 6: Deploying and Configuring System Center Service Manager- Installation and initial configuration
                          • 1. Service Manager management server setup
                            • 2. Prerequisites and system requirements
                              - Management packs configuration
                              • 1. Service Manager data warehouse integration
                                • 2. Importing and customizing management packs

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