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Avaya 37820X : Avaya Midsize Solution Design Exam
- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
- Updated: Sep 06, 2026
About Avaya 37820X Exam
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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - LAN/WAN design and considerations - VoIP and unified communications network design - Security, survivability, and redundancy |
| Avaya Midsize Solution Portfolio | 20% | - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features - Licensing models and options |
| Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Conferencing and collaboration applications - Integration with third-party systems - Voicemail and unified messaging design |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Hardware and software component selection - Licensing requirements and calculation - System sizing and capacity planning |
Avaya Midsize Solution Design Sample Questions:
Question #1
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
- A. Preferred Edition with VMPro
- B. Essential Edition with an external PC to run Avaya Call Reporting
- C. Preferred Edition with VMPro and an IP Office CTI license
- D. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
Answer: D
Question #2
What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
- A. It has a smaller touch screen.
- B. It does not Include a camera.
- C. It is not an all glass device.
- D. It has visible mechanical buttons.
Answer: B
Question #3
You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?
- A. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
- B. If the ACCS is using a hardware appliance the IP Office can be virtualized.
- C. IP Office and ACCS can be virtualized only using the same VMware host server.
- D. IP Office and ACCS can be virtualized only using separate VMware host servers.
Answer: B
Question #4
Refer to the Scenario: IT-FAC.
With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?
- A. The incoming trunk must be digital and the outgoing can be analog or digital.
- B. The incoming and outgoing trunk can be analog or digital.
- C. The incoming and outgoing trunk must be digital.
- D. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
Answer: A
Question #5
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
- A. It provides NAT Traversal not available with direct termination.
- B. It stops attacks and hacks before entering the private network.
- C. It provides VPNIess remote worker functionality for 1600 endpoints.
- D. It allows registration and authentication to be done in the core of the network.
Answer: A
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