Microsoft 070-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 27, 2026

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deploying and Configuring System Center Service Manager- Installation and initial configuration
  • 1. Prerequisites and system requirements
    • 2. Service Manager management server setup
      - Management packs configuration
      • 1. Service Manager data warehouse integration
        • 2. Importing and customizing management packs
          Topic 2: Security and Access Control- User roles and permissions
          • 1. Role-based access control (RBAC)
            • 2. Active Directory integration
              Topic 3: Reporting and Data Warehouse- Reporting configuration
              • 1. Standard and custom reports
                • 2. SSRS integration
                  Topic 4: Service Catalog and Request Fulfillment- Service offerings
                  • 1. Request offerings configuration
                    • 2. Service request workflows
                      Topic 5: Configuration Management Database (CMDB)- Service asset and configuration items
                      • 1. CI classes and relationships
                        • 2. Discovery and synchronization
                          Topic 6: Service Desk and Incident Management- Incident management workflow
                          • 1. Incident lifecycle configuration
                            • 2. Work item templates and queues
                              - Problem management
                              • 1. Problem record handling
                                • 2. Root cause analysis processes

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